000 00289nam a2200121Ia 4500
008 220821s2008 xx 000 0 eng d
100 _aMATTERS, RICHARD & ET. ALL
245 0 _aSERVICE OPERATING MANAGEMENT
250 _a1ST
260 _bCENGAGE
_c2008
300 _a370
942 _2ddc
_cBTECH
999 _c279
_d279